Fagan Consulting resources bring more than half a century of experience in all aspects of the electronic toll collection industry. Our objective is to provide toll operators with practical, applicable and actionable service. We are here to help you achieve your operational goals.
Advise
Industry standards, best practices and tolling industry trends
Agency and system level Business Rule review/recommendation
Agency and facility operational best practices and forward thinking strategies
Roadside and BOS systems upgrade and replacement strategies
ACCURATE, MEASURABLE AND ACHIEVABLE SERVICE LEVEL AGREEMENT METRICS AND KPIS
Determination of technology that lowers operational costs, maximizes revenue generation, and achieves agency goals and direction
Assist
Contract development, review, and monitoring including change order and claims review
Project management for Toll Collection Systems (TCS) improvements
Compose Business Rules and Requirement documentation, version control, verification
Roadside and BOS procurement strategies, RFI, RFQ, and RFP documentation
system development testing and assist with monitoring the tests
Implementation of Customer Service Center and roadway operations best practices
Strategic project deployment oversight (Interoperability, Retail Distribution, Website and Mobile Application)
Review
Agency and system level Business Rules and Requirements
Contract deliverables to ensure systems meet design specifications and KPIs
Roadside and BOS systems design documentation for verification against specs
System test results for verification/confirmation of system design and performance
Comprehensive Integrator oversight for adherence to schedule, budget, and other contract requirements
GENERAL SERVICES
System implementation management • Contract oversight • Operations oversight • Integrator oversight • Project management • Procurement assistance/management • All facets of system testing and auditing • RFID Consulting and Testing • CSR staff augmentation