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Fagan Consulting resources bring more than half a century of experience in all aspects of the electronic toll collection industry. Our objective is to provide toll operators with practical, applicable and actionable service. We are here to help you achieve your operational goals.

Advise

 

Industry standards, best practices and tolling industry trends


Agency and system level Business Rule review/recommendation


Agency and facility operational best practices and forward thinking strategies


Roadside and BOS systems upgrade and replacement strategies


ACCURATE, MEASURABLE AND ACHIEVABLE SERVICE LEVEL AGREEMENT METRICS AND KPIS


Determination of technology that lowers operational costs, maximizes revenue generation, and achieves agency goals and direction

Assist

 

Contract development, review, and monitoring including change order and claims review


Project management for Toll Collection Systems (TCS) improvements


Compose Business Rules and Requirement documentation, version control, verification


Roadside and BOS procurement strategies, RFI, RFQ, and RFP documentation


system development testing and assist with monitoring the tests


Implementation of Customer Service Center and roadway operations best practices


Strategic project deployment oversight (Interoperability, Retail Distribution, Website and Mobile Application)

Review

 

Agency and system level Business Rules and Requirements


Contract deliverables to ensure systems meet design specifications and KPIs


Roadside and BOS systems design documentation for verification against specs


System test results for verification/confirmation of system design and performance


Comprehensive Integrator oversight for adherence to schedule, budget, and other contract requirements

GENERAL SERVICES

System implementation management • Contract oversight • Operations oversight • Integrator oversight • Project management • Procurement assistance/management • All facets of system testing and auditing • RFID Consulting and Testing • CSR staff augmentation