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Tolling Operations Management and Toll Systems Consulting

Headquartered in Austin, Texas, Fagan Consulting works with Electronic Toll Collection (ETC) operators to create operations and systems that are customer-oriented, efficient and effective.  We bring the benefits of decades of experience in tolling operations, systems planning and oversight.


Our team has worked with toll operators on:

  • System requirements and specifications
  • Procurement document development, proposal evaluation and contract negotiation
  • Service Level Agreement (SLA) or Key Performance Indicator (KPI) development, documentation, negotiation, and monitoring
  • Operations and management consulting
  • Electronic Toll Collection system testing and auditing
  • Toll policy and business rule development
  • Violation enforcement
  • Electronic Toll Collection system and operations strategic planning
  • Budget development
  • Managed lane and dynamic pricing implementations and integration
  • Transition to cashless toll collection – All Electronic Tolling (AET)

 

Ron Fagan

PRESIDENT

Ron has more than 17 years of experience in the electronic toll collection industry. He provides expertise to toll operators in both the public and private sectors, advising clients on system testing, toll policy and business rules development, violation enforcement, risk management, strategic planning, budget development and transitions to cashless toll collection. Prior to beginning Fagan Consulting, Ron served as Director of Operations for the newly formed Central Texas Regional Mobility Authority. Beginning in 2005, Ron successfully took the program from concept to production, overseeing all aspects of toll operations. Before joining the Mobility Authority, Ron served as Deputy Director of Operations for the Central Florida Expressway, where he oversaw an electronic toll collection system that included 90 miles of limited access expressways and 209 toll lanes, with annual revenues exceeding $165 million.

Education:
B.S., Criminal Justice -
University of West Florida
M.A. Public Administration -
University of West Florida

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Ron Fagan

Ron Fagan

PRESIDENT

Ron has more than 17 years of experience in the electronic toll collection industry.
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Additional experience includes:

Harris County Toll Road Authority

Houston, TX. Worked with other team members in proposal review, business rule development, and contract development for the procurement of roadside toll collection and back office systems.

Northeast Texas Regional Mobility Authority

Tyler, TX. Assisted with proposal evaluation, contract development, and contractor oversight during system design, implementation and testing. Providing ongoing support for toll operations and establishment of court process.

Washington State Dept. of Transportation

Seattle, WA. Served on a 5 member Expert Review Panel charter by the Secretary of State to evaluate the state of readiness to go live with tolling on Seattle's 520 Bridge.

State Road and Tollway Authority

Atlanta, GA. Worked with new toll management personnel to improve processes and overall management of the GA 400 toll facility which includes review of SOPs, money handling, system performance and facility improvements.

Maryland Transportation Authority

Baltimore, MD. Reviewed draft RFP documents and provided feedback on current and proposed operations. These included roadside toll collection systems and back office systems and operations. Also tasked with conducting research and drafting numerous technical memos to include video toll payment options and best practices for back office operations.

Camino Real Regional Mobility Authority

Served as a member of the team that drafted procurement documents, reviewed proposals, oversaw toll system design, implementation and testing of a new $2,900,000 managed lane all electronic toll collection system. Currently assisting with contractor oversight and preparation for the next tolling projects. Additionally, assisting with an operational analysis of existing operations for the international toll bridges in the El Paso region.

Ron Fagan

 

Bill Brownsberger

PARTNER

Bill partnered with Ron Fagan to become part of Fagan Consulting. Bill brings with him 18 years' experience providing consulting and implementation services for ETC projects as a PM and consultant on procurement, design, implementation, commissioning, operations, warranty, auditing and maintenance of ETC systems. Bill works with tolling agencies on all aspects of ETC Systems including roadside and back office systems development & testing, change order scope/management & contracts negotiations. Bill's experience includes project management, hardware/software/network engineering including AET and High Occupancy Toll projects, back office systems requirements development, process improvement and technical supervision. Bill has worked with Public/Private Partnerships, new system implementations, existing system enhancements, regional, statewide and national operational and systems interoperability projects.

Bill was a board member of OmniAir Certification Services and was deeply involved in that organization's certification programs for both 6C and IAG RFID products. He is also engaged in IBTTA's National Interoperability effort as an active member of both the Roadside and Back Office subcommittees. Bill provides technical support for the 6C Toll Operator's Coalition and was one of the primary developers of the current 6C tag programming standard used in tolling.

Education:
B.S., Computer Engineering, Ohio State University
M.S, Manufacturing Technology, Eastern Kentucky University

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Bill Brownsberger

PARTNER

Bill partnered with Ron Fagan to become part of Fagan Consulting.
READ MORE

Additional experience includes:

SRTA's High Occupancy Toll and Express lanes

Since 2008 Bill has been the GSC project manager for SRTA's High Occupancy Toll and Express lanes implementations and BOS replacement and enhancement projects.

Central Texas Regional Mobility Authority

Project Manager for the GSC, led CTRMA's initial toll system implementation and continues to be involved in system initiatives.

Central Florida Expressway

(OOCEA) Involved for 10 years in all aspects of Toll Collection Systems oversight including project management of GSC.

Harris County Toll Road Authority

(HCTRA) Performed detailed evaluation of existing roadside Toll Collection System in order to benchmark system performance and recommend systems upgrades.

Lee County Port Authority (Florida)

Oversight of Toll Collection Systems implementation including airport parking and inter-agency interoperability.

South Africa National Roads Agency Limited

(SANRAL) Evaluation of procurement requirements related to Toll Collection System implementation.

Bill Brownsberger